Where we ship. Germany, all EU countries, the United Kingdom, the United States and Canada. Shipping costs are shown at checkout before you pay. The price you see at checkout is the full amount you pay: we do not add VAT on top of it (see our Impressum).
Processing time. Orders are processed within 1 to 3 business days. You receive a confirmation email with a tracking link as soon as your order ships.
Delivery times
Estimates are in business days after processing and are based on our carriers' typical transit times. Peak season and customs checks can add a few days.
- Weighted vest, walking pad and vibration plate: stocked in our fulfilment partner's warehouse in Germany. Germany: 3 to 5 business days. Other EU countries: typically a few days longer.
- Training equipment (push-up board, ab roller, resistance bands, jump rope, massage gun, Pilates ring, water bottle): shipped from our fulfilment partner's warehouses, in most cases from Asia. Germany and EU: 8 to 15 business days. United Kingdom: 8 to 15 business days. United States and Canada: 8 to 15 business days.
- Heimform Studio items (yoga mat, gym towel, training bag, steel bottle): printed to order in the production facility closest to you (EU, UK, US or Canada). Production 2 to 5 business days, then 3 to 8 business days for delivery.
If your order contains several items, they may arrive in separate parcels.
Duties and taxes
For EU orders, the checkout price is the full amount and no further charges apply on delivery. Orders to the United Kingdom, the United States and Canada may be subject to local import taxes or duties depending on order value and local rules; these are charged by the carrier or customs authority and are the customer's responsibility unless stated otherwise at checkout. Made-to-order Studio items produced in your region are not subject to import duties.
Late or missing parcels
If your parcel has not arrived within the stated timeframe, contact us with your order number. We trace the parcel with the carrier and, if it is lost, send a replacement or refund you in full.
